All products on IAmKOVAS.com/shop are available for order. Occasionally, products are oversold. In this event, orders are fulfilled in the order they are received. Items in your shopping cart are not reserved. Processed orders are subject to payment acceptance and availability. All first-time purchases exceeding $400 in value may require additional personal information in order to verify identity. If additional information is required, you will be contacted via phone and e-mail. Additionally, for security measures it is required that both the billing address and shipping address match.
If we require additional information, we will make multiple attempts to contact. We will attempt e-mail and telephone contact, and await response within 48 hours. The order is subject to cancellation if there is no response from the customer within 48 hours.
IAmKOVAS.com accepts Visa, Mastercard, American Express and Discovery. Please ensure that your billing information provided matches your banking records.
All packages are processed for shipping within 72-96 hours of your purchase. Estimated delivery is to be used as a guide only. Delays are not the responsibility of IAMKOVAS.com We DO NOT ship to P.O. Boxes. All separate orders must be shipped individually and cannot be combined, even if the purchaser has made both orders.
All packages are insured during the time of transit. We require a signature for any goods delivered to surrender responsibility to you for your order.
International customers may incur import duty and tax charges. It is recommended to contact your local customs authority to determine the landed price prior to purchase completion. International credit cards will be charged in accordance with applicable exchange rate on the day your card issuer processes the transaction.
All cancellations must be authorized by email, info@IAmKOVAS.com within 24 hours for a full refund. For cancelled items, please allow 2-3 business days for your card to be credited.
RETURNS & EXCHANGE
All sales are final. Returns and exchanges will not be authorized after you have received your items. Alterations to your order, including but not limited to changing sizes or items, will not be permitted after you have received an order confirmation e-mail.
All trademarks, service marks, trade names and photography are the property of IAmKOVAS.com. Use is strictly prohibited without the prior written consent from IAmKOVAS.com. The logo, designs, advertisements, and photographic images described or displayed on IAmKOVAS.com are the intellectual property of IAmKOVAS.com and may not be used without written permission.
In the event of a package is returned by FEDEX, your payment will be refunded minus the actual fee of shipping, and we will contact you to confirm receipt.
We reserve the right to change this policy at any time. Any changes to our policy will be posted via IAmKOVAS.com
For wholesale inquiries, please contact Distribution@IAmKOVAS.com.